Terms & Conditions
1. Acceptance of Terms
By accessing or using this website or requesting services from Splinter Guys, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use the website or submit service requests.
These terms apply to all website visitors, customers, and users.
2. Services
Splinter Guys provides outdoor construction services including but not limited to:
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Deck construction and replacement
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Fence installation
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Pergola builds
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Sauna builds
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Related repair and upgrade work
All services are subject to availability, site conditions, material supply, weather, and scheduling capacity.
A written quote or service agreement governs the final scope and pricing of any project.
3. Quotes and Estimates
Quotes provided through the website, email, or phone are estimates based on the information available at the time.
Final pricing may change due to:
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Site conditions discovered during build
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Scope changes requested by the customer
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Material price changes
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Permit or code requirements
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Measurement adjustments
Quotes are valid for a limited time period stated on the estimate.
4. Booking and Payments
Project scheduling may require a deposit. By paying a deposit, the customer authorizes Splinter Guys to reserve labour and materials.
Payment terms will be outlined in the project quote or invoice and may include:
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Deposits
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Progress payments
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Final payment upon completion
Late payments may result in schedule delays or additional fees where permitted by law.
5. Cancellations and Rescheduling
Customers must provide reasonable notice for cancellations or schedule changes.
Deposits may be non refundable once materials are ordered or labour has been scheduled. Specific terms will be stated in the project agreement.
Weather and safety conditions may require Splinter Guys to reschedule work as needed.
6. Customer Responsibilities
Customers agree to:
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Provide accurate project information
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Ensure clear and safe site access
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Identify property lines where fencing is involved
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Obtain approvals from neighbours or associations where required
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Disclose underground utilities or known hazards
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Secure pets and ensure a safe work environment
Permits and inspections may be the customer’s responsibility unless otherwise stated in writing.
7. Website Use
You agree to use this website only for lawful purposes. You may not:
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Attempt to breach website security
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Submit false or misleading information
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Interfere with site operation
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Copy or reuse content without permission
8. Intellectual Property
All website content including text, logos, images, and design elements are the property of Splinter Guys or its licensors and may not be copied or reused without written permission.
9. Limitation of Liability
To the maximum extent permitted by law, Splinter Guys is not liable for:
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Indirect or consequential damages
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Website interruptions or technical errors
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Third party service failures
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Decisions made based on website content
Service specific warranties or guarantees, if offered, will be defined in the written project agreement.
10. Materials and Variations
Natural materials such as wood may vary in colour, grain, and behaviour. Minor variations, movement, or seasonal changes are normal and not considered defects.
Composite and manufactured products are subject to manufacturer warranties, not Splinter Guys warranties, unless stated otherwise.
11. Third Party Links
This website may contain links to third party websites. Splinter Guys is not responsible for their content, policies, or practices.
12. Privacy
Use of this website is also governed by our Privacy Policy. By using the site, you consent to our data practices as described there.
13. Changes to Terms
Splinter Guys may update these Terms and Conditions at any time. Updated versions will be posted on this page with a new effective date. Continued use of the site indicates acceptance of changes.
14. Governing Law
These Terms and Conditions are governed by the laws of the Province of Alberta and applicable Canadian laws.
15. Contact Information
For questions regarding these Terms and Conditions:
Splinter Guys
Calgary, AB Canada
4039987755