Refund Policy
Deposit and Refund Policy
At Splinter Guys, project deposits are used to secure scheduling, allocate labour, and reserve or purchase materials. Because of this, deposits are subject to the refund terms below.
Customers may request a deposit refund within 48 hours of payment.
After 48 hours from the time the deposit is received, the deposit becomes fully non refundable with no exceptions. This applies regardless of project size, scheduling date, or later cancellation by the customer.
Why Deposits Are Non Refundable After 48 Hours
Deposits are applied toward:
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Crew scheduling and time allocation
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Material ordering and supplier commitments
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Project planning and administrative costs
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Blocking calendar availability for your project
Once these resources are committed, the deposit cannot be recovered.
Rescheduling
Rescheduling may be permitted at Splinter Guys’ discretion instead of cancellation. If approved, the project must be completed within 30 days of the customer’s reschedule request. Rescheduling cannot be used to delay the project indefinitely or move it far into the future. Approval is subject to schedule availability and material status. Deposits remain non refundable.
How to Request a Refund Within 48 Hours
Refund requests within the 48 hour window must be submitted in writing by email to:
The request must include the customer name, address, and invoice or quote number.
Payment Method of Refunds
Approved refunds within the 48 hour window will be returned using the original payment method where possible. Processing times may vary depending on the payment provider. Applicable transaction and service fees will be deducted from the refund amount.